Delivery of goods

Shipping

The Seller ships via courier (DHL, UPS, EXECUTIVE). As required by the rules of the trade, shipments are accompanied by official invoice stating the value of the individual items in Euro.

Date of Delivery

The Sellers guarantee to do everything in their power in order to respect the delivery times indicated on the Site and, in any case, to deliver within a maximum of thirty (30) days from the day following the date on which the customer has sent the order and after confirmation of payment.
In case of non-execution of the order by the Seller, due to the temporary unavailability of the Product, the Seller shall provide written notice to the customer and will refund any amount already paid by the customer for the payment of the Product according to the following paragraph.

The website indicates the availability or unavailability of the Products, if a product ordered by a customer is not available for delivery despite the confirmation of the order, and confirmation of payment , the Customer will be promptly refunded.

Orders are shipped by the Seller from Monday to Friday from 9:00 - 16:00 hours. Orders placed during the weekend will be processed on the following Monday morning.

Unless otherwise specified in the order the delivery of the purchased products occurs within an average 5 working days for orders from Italy and within 10 working days for all other destinations.

The products will be delivered in any case within 30 days under the terms of the law.

It is possible to ship goods to Italy, to the European Community and to countries outside the European Community.

The shipment of the Products ordered by the Consumer will be in the mode selected by the Customer, among those available, and indicated on the Site at the time of the order. The Customer agrees to check without delay, and in any event not later than three (3) days from receipt of the Products, the correctness of the delivery and the inclusion of all and only the Products purchased within that period, and to inform the Seller of any defective Products received or the differences from the order placed. If the package or the packages of products ordered by the customer reach their destination in a visibly damaged condition, the customer is asked to refuse the delivery by the shipping agent or to sign a "Goods unchecked" delivery.

Once the deadline referred to in the preceding paragraph is reached, without the customer having made claims against the shipping agent, the Products delivered shall be deemed finally accepted by the Client.

Please note: If for any reason, an order from silvanosassetti.it is not successfully delivered to the Customer’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commercial agreement, the package risks being sent back to Italy at the Customer’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.

Custom/importing fees, if any, are on customers.

Delivery Charges